We reserve the right to suspend, terminate, or restrict services at our discretion, with or without cause.
Abuse of support channels (tickets/live chat) through excessive/unfounded requests will result in account deactivation.
Contact support only for server-related issues - not for general queries.
Requests: Submit via email/support ticket with account verification.
Data Removal: Personal data erased immediately; may persist in backups for 30 days.
Exceptions: Retained for legal/fraud investigations or public content (e.g., forum posts).
Inactivity: Accounts inactive 12+ months may be purged with notification.
Consequences: Irreversible loss of all services/balances; no refunds.
Violations trigger immediate termination:
Illegal material (child exploitation, terrorism, piracy).
Spam/phishing/hacking tools.
Harassment/exploitative content.
Resource abuse (malicious bots, proxies, cronjobs).
| Service Type | Availability |
|---|---|
| Configurations | Custom setups for managed dedicated servers |
| Software | cPanel extensions if secure/stable |
| Emergency | ❌ No phone/live chat; email tickets only |
| Webmaster Help | ❌ Server-side issues only |
Backups maintained but not guaranteed.
Users bear full responsibility for their data.
Comply with all laws; no IP claims over our services.
Account security is user-responsible.
Services provided "as is" without warranties.
No delivery time guarantees.
Not liable for platform penalties due to delays.
Strict no-refund policy.
Chargebacks result in permanent ban.
Fraudulent payments trigger termination.
May be revoked at our discretion.
Negative balances suspend accounts.
We own all products/services.
Illegal use = instant ban.
Policy violations forfeit refunds/credits.
Email denis@xtreamdeck with:
Subject: "Account Deletion Request"
Username/email + verification details.
Allow 7 business days for processing.